These terms (“Terms”) apply to the Tech Plaza mobile app and the website at techplaza.app (together, the “Service”), run by Tech Plaza (“we”, “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy policy. If you don’t agree, please don’t use the Service.
What Tech Plaza is
Tech Plaza is a discovery and messaging platform. It helps customers find electronics shops in Rawalpindi’s tech plazas, see what they sell, and talk to them.
- We don’t sell products. Every product is listed and sold by an independent shop.
- We aren’t part of your purchase. There is no checkout, payment, delivery or returns in the app. You agree the price with the shop and complete the purchase in person.
- Any sale, warranty, exchange or refund is between you and the shop.
Your account
- You must be at least 13 to create a customer account, and at least 18 with a valid CNIC to create a shop owner account.
- Give accurate information and keep it up to date.
- Keep your password safe. You are responsible for what happens under your account.
- One person may hold one shop owner account, and one CNIC may be linked to only one active shop.
- Tell us straight away if you think someone else is using your account.
Rules for everyone
When using Tech Plaza, you must not:
- harass, threaten, insult or spam other users;
- post false, misleading or offensive content;
- leave fake ratings, or ratings for a shop you own or work for;
- pretend to be someone else, or another shop;
- try to get around our review process, security or listing limits;
- scrape, copy or resell data from the Service;
- use the Service for anything illegal.
Rules for shop owners
If you run a shop on Tech Plaza, you also agree that:
- you operate a real, physical shop in the plaza you choose;
- the details and CNIC you submit are genuine and belong to you;
- your listings are accurate: real photos of the item, a true description of its condition, and a price you will honour;
- you keep listings up to date, and hide items that are sold or out of stock;
- you list only items you are legally allowed to sell. Stolen or counterfeit items, phones described as PTA-approved when they are not, and any other illegal items are not allowed;
- you reply to customers politely and honestly.
Review and approval
We review every new shop and every new product before customers can see it. We may approve, reject or ask for changes, and we will tell you the reason. Approval does not mean we guarantee your shop or products to customers.
Fees
Tech Plaza is free for customers and for shops. If that ever changes, we will tell you in advance, and you will never be charged without agreeing to it first.
Ratings and content
- Ratings must reflect a genuine experience with the shop. We may remove ratings that look fake, abusive or unrelated.
- You keep ownership of the content you upload (such as photos and descriptions). You give us permission to display, store, resize and compress it so we can run and promote the Service.
- Don’t upload content you don’t have the right to use.
Reporting and blocking
- If a user, shop or product breaks these Terms, report it in the app: use Report in the chat menu, or the ⋮ menu on a shop or product page. Reports are private: the other person isn’t told who reported them.
- You can block anyone you chat with from the chat menu. Neither of you can then message the other. Unblock any time from the chat or Settings → Blocked users.
- We review every report. We may remove content, suspend a shop or delete an account, and we tell the person who reported it once it has been reviewed.
Suspension and termination
We may hide content, suspend or close an account if someone breaks these Terms, puts other users at risk, or if the law requires it. Where we can, we will tell you why. You can stop using Tech Plaza and delete your account at any time, in the app under Settings → Delete account. Shop owners can also delete only their shop under Settings → Delete shop.
Disclaimers
- The Service is provided “as is”. Shops are responsible for their listings, prices, stock and products. We don’t guarantee that any listing is accurate, available or fit for a purpose.
- Prices and availability can change. Always confirm with the shop before you travel or pay.
- Inspect items before you buy, and get a receipt and any warranty in writing from the shop.
Limitation of liability
To the extent the law allows, Tech Plaza is not liable for any indirect or consequential loss, or for any loss caused by a purchase, product, shop or user you found or contacted through the Service. Nothing in these Terms limits liability that cannot be limited by law.
Changes to these terms
We may update these Terms as the Service changes. We will update the “Last updated” date, and tell you in the app or by email before significant changes take effect. If you keep using the Service after that, you accept the new Terms.
Governing law
These Terms are governed by the laws of Pakistan. Disputes will be handled by the courts of Rawalpindi, Pakistan.
Contact us
Email support@techplaza.app with any questions about these Terms.